1.Who we are
ShriAshsa Integrated Ayurveda Limited is a limited liability company through which we provide our clinical and therapeutic services, products development and sales, events, practitioner training and development.
We refer to this entity as “Shriasha’’ throughout this policy, and references to “we” and “us” refer to the Shriasha Integrated Ayurveda Limited.
Shriasha may collect of your personal data in order to provide above mentioned services and do not share it with any third party without prior consent from you.
2.What personal data we collect and the purposes for which we use it
2.1 What personal data do we hold?
Some examples of the type of information we may collect and hold about you are as follows:
- your full name and your title or an indication of the gender that you most closely associated with;
- birth date or alternatively a relevant age range;
- postal address;
- telephone number(s);
- email address;
- records of your correspondence with us;
- bank or credit card details (if you purchase something from us or donate to us);
- donation and gift aid details (if you donate to us);
- information you enter into our websites and digital products and details of how you use those
- dietary, accessibility, and mobility information;
- Photographs and digital images of individuals
- But we may also collect, hold and process other personal data where it is appropriate and relevant, for
- details of why you have decided to contact us and how you may have heard about us and the work that we do;
- details of how you would like to be involved and what you intend to do with the information we provide;
- personal data about you that will enable us to be more precise in what we send you or how we approach you and for purely business-related reasons
- We will only process sensitive personal data also known as special categories of data (eg. in relation to your health), with your explicit consent, for reasons of substantial public interests or where necessary for the establishment, exercise or defence of legal claims.
2.2. How and why will we use this personal data?
2.2.1 We will use your personal data to:
- provide you with the information, product or service you have requested from us, including such things, specific events that we run, merchandise from our online shop, responding to your enquiries
- and requests, attending educational activities and events, and to tell you about our work and our fundraising;
- provide you with other information which we feel may interest you. This may include newsletters tips, updates, information in relation to fundraising campaigns, voluntary surveys or questionnaires for you to complete, details of any promotions and competitions we are running. We may also send you details of events we think you may be interested in attending;
- analyse and understand how people use our websites and digital products so we can improve and
- personalise the experience for users and reflect your preferences and previous interactions;
- keep a record of our relationship with you;
- improve how we communicate with you, how we fundraise, and how we operate more generally;
- keep in contact with you in the ways that you have requested or agreed to;
- personalise our services and communications to you (for example, to ensure that they consider
- provide you with information about carefully selected third party events, products, campaigns and competitions, where we are permitted to do so;
- notify you about changes to our services;
- administer and process payments you make for products, services and charitable donations made
- to any of our entities;
- verify your identity where required to use some of our services and benefits;
- comply with applicable laws and regulations and requests from statutory agencies including for such purposes as health and safety; the detection and prevention of crime and safeguarding; and
- carry out any obligations or provide you with any other services, functionality or content which you specifically request or agree to.
3.What lawful bases do we rely on to use your personal data?
The legal bases that we rely on for processing your personal data are:
3.1. You have provided us with your consent to use your personal data for a specific purpose:
We will ask for your consent to use your personal data to send you marketing emails and SMS.
You always have the right to withdraw your consent at any time.
3.2. It is necessary in connection with the performance of a contract with you:
Sometimes it is necessary to process your personal data so that we can enter contractual relationships with you. For example, if you purchase something from our online shop, or become a patient we will require your personal data to enable us to perform our agreement.
3.3. It is necessary for compliance with a legal obligation to which we are subject:
This would include where we must retain certain records, for example, to manage health and safety, for the detection and prevention of crime, safeguarding obligations, for maintaining suppression lists to ensure we comply with marketing laws, for tax reasons (such as those related to gift aid donations) and undertaking due diligence before accepting certain donations or entering certain relationships.
3.4. It is within our legitimate interests:
Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (if the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights. This may include where we undertake research on individuals including before we proactively contact them, as set out in Sections 4.2 and 4.3.
Our legitimate interests include raising funds for a wide range of activities to support our charitable objectives. We have a legitimate interest in publicity and income generation, campaigning and fundraising to support our charitable objectives and undertaking due diligence to establish the provenance of donations that are made, or may be made, to us.
Where you have provided your details to us, we may contact you by post and phone for certain marketing and fundraising activities as set out in section 5 below (but we will explain this to you at the point that we collect your details). You can opt out of this activity at any time by emailing us on email@example.com.
We will also rely on our legitimate interests for the proper administration of Shriasha, and to manage our operations (for example, maintaining appropriate records and databases, for the detection and prevention of crime and safeguarding all those who access our premises and facilities).
When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
Please see section above for the limited legal basis for when we process sensitive personal data.
4.How we collect personal data
We collect information about you:
4.1. When you give it to us directly. You may give us your personal data to receive information from us; visit our facilities; buy products or services from us including such things as taking part in any of our community programmes (or request information about these); when you donate to us; when you respond to a survey or when you otherwise engage with us on our websites and digital products.
4.2. When a third party provides us with your personal data
4.3. When it is available publicly
We may combine personal data you provide to us with personal data available from external publicly available sources such as Companies House and published articles and newspapers. Depending on your privacy settings for social media services, we may also access personal data from those accounts or services. We use this personal data to gain a better understanding of you, and to improve our communications and fundraising approaches (see section 3 above).
4.4. When you use our websites and digital products
We may collect personal data about you when you use our websites and digital products. Whenever you input personal data into our website (for example, if you purchase a product or request information, support us through our website, or download any of our resources), we will collect the personal data that you give to us.
We use “cookies” to identify you when you visit our websites and digital products. Amongst other things this helps us to understand our website users and may enable us to improve the website experience for you and/or other users. Please refer to our Cookies Policy for details on how and why we use this data at shriasha.co.uk/cookies.
We may collect other personal data from your use of the websites, such as your IP address and access times.
5.Communications and marketing
5.1 We may contact you by post and telephone, and, where you have provided consent, by e-mail, to let you know about our events and activities (and we may also mention those of third parties, particularly where they are collaborating with us or sponsoring our events) that might be of particular interest to you; retail offers and promotions, or about the work of Shriasha more generally; and to request donations and provide you with information about and the opportunity to participate in our fundraising activities. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.
You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing us.
5.2 Social media targeting
If you are a social media user, we will use certain social media tools as part of our relationship with you. These tools include such things as Facebook and Instagram Custom/Lookalike Audiences, Google Customer Match/Similar Audiences, Twitter Tailored/Lookalike Audiences and LinkedIn Matched Audiences. Through using these tools, we will provide some of your data to the social media platform / organisation to allow them to identify your social media profile with them. The social media platform / organisation will then show you relevant advertisements relating to Shriasha which we think you will be interested in seeing on your newsfeed.
We do not sell your information under any circumstances. We may from time to time share your personal data with third parties for them to use for marketing purposes or for us to use jointly with a third party where we are embarking upon a joint fundraising project. However, we will only ever do this where you have given us permission to do so or where we are carrying out joint research as detailed in section 2.4.2.
Please do review any such policies before giving your data to these platforms, to ensure that you are happy for your data to be shared in this way.
We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies. We may also merge or partner with other organisations and in so doing, acquire or transfer personal data but your personal data would continue to be used for the purposes set out above.
The personal data we collect from you may be transferred to, shared and/or otherwise processed by organisations or companies outside the European Economic Area (“EEA”). Where your personal data is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal data (for example, by including EU Commission approved standard contractual clauses).
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to or via our websites and digital products; any transmission is at your own risk. If you have any questions about the international data transfer of your personal data, please contact us using the details below in section 12.
We may collect and manage personal data about children in some circumstances, such as where children participate in our services or have requested to receive certain communications from us, such as newsletters. Those aged under 15 are not permitted to receive our newsletters, or enter any competitions or prize draws with us. We will not knowingly have any other direct contact with those aged under 15.
Where consent is required to process children’s personal data and the child is under 15 years, where appropriate we shall seek consent from a parent or guardian or shall ensure such consent is in place before any data is shared with us. We shall only hold personal data about children that is necessary for the event/programme that they are applying for or participating in.
Where a parent or guardian gives consent on behalf of a child, we may contact that child after their 16th birthday, to check if they wish to maintain their relationship with us.
8.How we keep your personal data safe and who has access to it
We are committed to ensuring that there are appropriate technical controls in place to protect your personal data including protection from misuse and unauthorised access. For example, our network is protected and routinely tested.
Your information is only accessible by staff and contractors who are bound by appropriate policies and procedures to protect your information
Please note that you may only use/ benefit from some of the following rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) – – or please contact us using the details in section 12 below.
9.1.Right to restrict processing
In certain circumstances as outlined in the ICO guidance referred to above, you have a right to require us to stop processing your personal data in a particular way.
9.2.Right to erasure
You have the right to request that your personal data is erased from our records in certain circumstances.
9.3. Right of access
You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity by post to The Privacy Team, 30, Links Way, Croxley, WD33RQ
9.4. Right to rectification
We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.
9.5. Right to object
You can also opt-out of receiving all or some of our marketing/ fundraising communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.
9.6.Right to data portability
In certain circumstances you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.
If you are unhappy with the way in which we have handled your personal data, please contact us using the details below.
Please let us know if you have any queries or concerns about the way that your personal data is being processed by us by contacting us on the details below. You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here
We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).
Whilst the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 10 years after a particular matter or exchange has concluded. If you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.
30, Links Way, Croxley, Wd33RQ.
13.Websites and digital products
In this policy “websites and digital products” refers to our website shriasha.co.uk and all our digital products, such as email, applications and digital channels, including social media.